We'd love to hear from you! Reach out to us using any of the methods below
info@paradisetours.com
bookings@paradisetours.com
support@paradisetours.com
Email UsFill out the form below and we'll get back to you as soon as possible
Visit our office in Colombo or explore our tour starting points across Sri Lanka
Find answers to common questions about our tours and services
Our tour packages typically include accommodation in selected hotels, daily breakfast and dinner, transportation in an air-conditioned vehicle, services of a professional chauffeur guide, all entrance fees to attractions, and government taxes. Specific inclusions may vary by package, so please check the detailed itinerary for each tour.
Yes, we specialize in creating customized tours tailored to your specific interests, budget, and schedule. Simply contact us with your requirements, and our team will design a personalized itinerary just for you.
Our cancellation policy varies depending on the tour and how close to the departure date you cancel. Generally, we offer a full refund for cancellations made 30 days or more before the tour date, a 50% refund for cancellations made 15-29 days before, and no refund for cancellations made less than 15 days before the tour date. Please refer to our terms and conditions for detailed information.
Yes, all our guides are licensed by the Sri Lanka Tourism Development Authority (SLTDA) and have undergone extensive training. They are also covered by insurance, and all our vehicles are comprehensively insured for your safety and peace of mind.
We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. For certain tours, we also accept cash payments on arrival. A deposit is typically required to confirm your booking, with the balance due before or upon arrival.